A+ Certified Computer
Repair & Upgrades
For Laptops & Desktops
(In Home, In Office, Drop-off, or Free Pickup & Delivery) 

1. A failed ISA, PCI, or PCIe card. We will remove or replace the faulty card. Cost: $65 labor plus cost of the new card.

2. Mismatched or failed memory module: Cost to replace: $65 diagnostic and replacement labor plus cost of the part.

3. Motherboard failure. Typically, motherboard failure is caused by lightning or a voltage surge, which sometimes (but not typically) also takes out the memory and processor. Cost to replace: $99 labor plus cost of new motherboard for desktops, $149 for laptops. When replacing desktop motherboards, we will, at your option, upgrade the processor and the memory at no additional labor charge (there is a cost for parts, however). 

My laptop monitor is flickering, blacking out, has fuzzy areas, or is producing strange artifacts or patterns.

Here are the four most common causes of this:

1. A failing graphics chip. This usually requires replacing the entire motherboard. The cost for this is $149 labor, plus the cost of the new motherboard.

2. One of the cables which goes between the body of the laptop and the monitor is failing due to metal fatigue. The cost to replace it is $75 plus the cost of the cable.

3. The inverter board is failing. The cost to replace it is $65 labor plus the cost of the inverter board.

4. A failing monitor closure switch. The cost to replace it is $65 labor plus the cost of the switch or switch board.

My laptop screen is damaged or cracked. 

We can replace the LCD unit. The cost is $65 labor plus the cost of the LCD unit.

My PC turns on, but I cannot connect to the internet.

Most often, this is a driver or a configuration issue. The cost to repair this is $65 labor. It is also possible that your network interface card (NIC) has failed. If it is built into the motherboard (on-board), often a separate card can be installed. The cost to replace or add a new NIC is $65 labor plus parts. 

I am no longer receiving a wireless signal on my laptop. 

There are several possible causes of this: 

1. A corrupted or out of date driver. The cost is $65 to reinstall it.with the latest update.

2. A bad wireless antenna cable,  which typically extends from the bottom lower side of the motherboard to the top of the monitor. The cost to replace it is $85 labor plus the cost of the new part.

3. Motherboard failure. Typically, motherboard failure is caused by lightning or a voltage surge. Cost to replace: $149.

A fan in my PC has become very noisy. It is driving me crazy!

In desktops, this is caused either by a failing power supply fan, case cooling fan, or processor cooling fan. We can replace your noisy case or processor fan with a new low-noise fan that has a low dBA rating. If the cause is the power supply fan, we must replace the entire power supply. The cost in either case is $65 plus the cost of the part.

My hard drive is making strange noises.

This is often a sign of imminent hard drive failure. Don't delay calling us, or  you may lose your valuable files! We will test your hard drive for a $65 diagnostic fee, and if it is about to fail but not too far gone, \we will “clone” it onto a new replacement hard drive! There will be no need for you to reinstall anything. The cost for cloning both desktop and laptop hard drives is an additional $65 labor (besides the diagnostic fee) plus the cost of the new hard drive.

My hard drive is no longer working, and I need to retrieve my files.

A hard drive diagnostic needs to be performed ($65). If your hard drive was not making any strange noises before it failed, it's PCB (printed circuit board) may have been damaged by a surge or ESD. In many cases, I can order a matching PCB from a used drive.  If the problem is not with the PCB, I will refer you to a recovery specialist. 

Caution: Rather than removing your hard drive yourself, please just bring the entire PC to us. If you remove the hard drive yourself, but fail to follow proper ESD procedures, you may damage the PCB board. This happens much more often than you might think!

MY PC is running too slowly.

Here are some of the most common causes:

1. Insufficient memory, mismatched memory, or damaged memory. Click here to learn about our Memory Diagnostic and  Upgrade Service.

2. Malware (including viruses, trojans, spyware, and  adware), as well as unnecessary startup applications running in the background. Click here to read about our Read about our Malware Removal Services.

3. Registry errors. Your computer's registry is the central repository for information about operating system settings, program settings and files. Since uninstall programs are often not written well, when you uninstall an application, the information concerning it may not be removed from the registry. This can slow your computer's performance. Click to learn about our PC Tuneup Service, which corrects and removes this information. 

4. You hard drive is fragmented. Defragmentation is included with our PC Tuneup Service, 

5. Your computer is old, but your operating system or applications are much newer. If this is the case, you must either upgrade your motherboard (this cannot usually be done with laptops) or replace your computer to obtain better performance. Cost to replace your desktop motherboard: $99 labor plus cost of new motherboard, processor, heatsink with fan, and memory. 

6. Your processor is overheating. If your computer operates fine when you first turn it on, but performance goes down the longer it is on, your processor may be getting too hot. Overheating can also cause freezes, erratic behavior, error messages, warning beeps and sudden shutdowns, including the infamous "blue screen of death." When this is the case, we blow out all of the dust with an ESD safe blower designed especially for PCs. Our labor cost for this service is ($65).

My Computer Freezes or Crashes Suddenly

There are several possible causes of this:

1. A corrupted or out-of-date application or driver. I will check your event logs to see if this is the case, and if it is, remove, replace, or reinstall the offending application or driver. Cost: $65 labor.

2.  An overheating processor. This can be caused by

   A.  Dust accumulation in the heat sink cooling fins. If this is the case, I will blow out all of the dust with an ESD safe vacuum/blower designed especially for PCs. Our labor cost for this service is ($65).
   
   Warning: Don't try to clean out your PC at home with a vacuum cleaner, blower, or other device that is not designed to be ESD safe. The static discharge from the device might ruin your PC!  Recently, I was called out to a client's office because of server hard drive failure. He had cleaned his hot-swappable drives with a vacuum cleaner. The static ruined two of his three hard drive PCB boards.

   B. A failed or failing heat sink cooling fan. The cost to replace is $65 plus the cost of the part.

3. A failed memory module. We will run diagnostic tests on your memory, and if a module has failed, replace it. Cost: $65 labor plus the cost of the new module.

4. A failing processor (this is usually caused by a lightening strike, voltage surge, ESD, or overheating). Cost to replace: $65 labor plus the cost of the processor for desktops, $145 for laptops.

My Screen text looks fuzzy.

A memory upgrade is an economical option that can work wonders. To achieve the best performance, the memory must be matched to motherboard specifications, especially to operate in dual-channel mode. Dual channel mode doubles memory throughput and can greatly improve the responsiveness of your system. We will match the memory to your motherboard manufacturer's specifications. The cost is $65 labor plus parts.

I keep running out of hard disc space.

I can add an additional larger hard drive for storage, or "clone" your existing hard drive to a newer, larger one. You will not need to reinstall any software. The cost is $69 plus the cost of the new drive.

I have poor game or video graphics.

A new graphics card will make all the difference in the world! But your new graphics card must be matched to your motherboard specifications. For instance, if up-plugging is not supported by your motherboard, replacing your on-board graphics with a new PCI-e card which does not fill the entire PCI-e slot might cause your computer to run more slowly (or only just as fast) as before!

Call us to perform the upgrade, and we will match your motherboard to the best graphics card available within your budget. 

If you want blazing fast performance for gaming, if your motherboard supports SLI, we can install multiple PCIe graphics cards. 

The cost is $65 labor plus the cost of the new graphics card(s).

My desktop has poor sound. 

A new sound card and speakers will greatly enhance your listening enjoyment. You can enjoy high fidelity and even 7.1 surround sound! The cost is $65 labor plus the cost of the new sound card and speakers.

I am a songwriter, singer or musician, and want to be able to record with my PC.

I am a singer/songwriter myself, so this is of particular interest to me. If you have a desktop, I can install a special audio card and software to make this possible! I can also install an additional hard drive for song storage, and a CD burner. If your PC has a noisy fan which will interfere with recording, I can replace it with a quiet one. If you have a laptop, I can install the drivers and software for an external USB or firewire recording unit for this. The recommended setup and price will depend on your system. Call me for a price quote, and have the make and model number of your PC handy.

I want to open, copy and burn CDs, DVDs, or Blu-ray on my desktop.

I  can install a Blu-ray , DVD or CD burner for you! The cost is $65 plus the cost of the part.

I want to more conveniently transfer photos, music and files from my digital camera, smartphone, or PDA's media card to my computer.

If your device uses a memory card (such as a Flash card, SD card, or MicroSD card), we can install a media card reader into the front panel of your computer which will take a variety of different size cards, and will add an additional has USB and firewire port. After we install it, just remove the card from your camera, phone, or PDA, insert it into the computer, and presto! Your photos, music and files will be instantly available! The cost is $65 labor plus the cost of the part.

My problem is not listed here.

Please call us for a quote.

Why Call Office Networks USA
for  PC Repair & Upgrades?

1. A+ Certified: A+ is the most popular and trusted certification for PC repair technicians.
   

2. Experience: I've been providing computer repair and support services  for over 10 years.
   

3. We observe ESD safety precautions: Electrostatic Discharge, or ESD, can damage sensitive computer components such as motherboards, memory, and cards. Merely shuffling one's feet on carpet while working inside a computer can cause ESD damage! Since ESD damage can also build with time, a careless technician could damage your computer and you not even know it - until it fails months later. I follow proper safety precautions and use grounding wrist straps and antistatic pads to prevent electric potential from building up between the technician and your valuable computer equipment.

   Did you know:
   

   • Human skin is not capable of feeling a static shock of less than 3000 volts. Yet only 100 volts of static electricity can damage a sensitive electrical component!

   • 10,000 volts of static electricity is required to produce a visible spark.

   • You can generate 20,000 volts of static potential merely by dragging your shoes across carpet in a room with low humidity! (However, because the current is very low, the high voltage will not harm you, though it may hurt just a little. It can harm computer components, however!) 

   Source: Comptia A+ Complete Study Guide, page 618. Wiley Publishing, Inc.
   

4. My well equipped, custom-built computer repair station is designed for safe, accurate and efficient computer repair. It includes grounded antistatic floor and workbench mats, surge and UPS protection, a grounded antistatic wrist strap,  a built-in computer for fast technical reference, an antistatic keyboard strip, a data backup drive, repair manuals, a KVM switch, cable testers, a power supply tester, magnifying headband glasses, bright adjustable lighting, bios post testers, an ESD-safe data vacuum/blower, and numerous software diagnostic and repair applications, including spyware, adware and anti-virus scanners, memory diagnostic software, hard drive diagnostic software, registry cleaners, etc.